PORCELAIN & CERAMIC TILES

Durable and long lasting, these tiles are easy to clean and maintain.

Ceramic and porcelain tiles are both made from clay. Porcelain is baked in the kiln at a higher temperature than ceramic, making it a denser and stronger tile. For this reason, we often recommend laying porcelain tiles on floors, and ceramic tiles on walls.

Porcelain and ceramic tiles are low in porosity, are durable and easy to maintain. Regular household cleaners and detergents are suitable for everyday cleaning. For stubborn stains and scuff marks, we recommend using diluted phosphoric acid.

Please note that Arch Stone provides Slip Rating classifications as a guide, based on a slip test report produced by testing in laboratory conditions. It is possible that the environment in which tiles are laid affect their slip rating. Factors such as grouting, wear and tear, build up of residue or wet weather can affect the slip resistance of tiles.

If there is any doubt as to the level of slip resistance of any tile, or its suitability for the intended application, it is the responsibility of the client to perform their own tests. Please refer to he Australian Standards (Table 3), which indicates locations that correspond to the relevant Pendulum and/or Ramp ratings.

It is the responsibility of the end user to provide information to clients that all floor tiles can be slippery, especially when wet. Many tiles which can be slippery when wet are commonly used in wet areas, such as bathrooms and kitchens. Arch Stone therefore cannot provide any warranty or accept liability for personal injury or accidents that arise from slipping or falling on tiles, under any circumstances.

Before laying, it is important to check whether sufficient quantities of tiles have been ordered. Arch Stone cannot guarantee that subsequent supplies of the same tile will match in shade. With each production of the same tile, there are inevitable colour variations at factory level. For this reason, we recommend adequate tiles are kept as spares in the case of future repairs.

NATURAL STONE

Formed over thousands of years, each piece is unique in distinguished beauty.

Stone tiles are a product of nature and therefore, no two pieces are ever the same. For this reason, all natural stone tiles are subject to variation in calibration, colour, grain structure and veining, as well as pitting, fissures and cracks. Natural fossils, minerals and oxides may remain in stone tiles and therefore extra allowance for wastage should be made when using natural stone tiles.

Variation in shade and veining can be minimised visually on site with professional blending by an experienced natural stone tiler. A tiler should never take the tiles straight from the crate and install in the order they were removed. Any tiles with dramatic variation within each tile should be used for cutting.

If you do not want variation in colour and veining, and you prefer a uniform and consistent look, perhaps consider porcelain tiles. Porcelain tiles are machine manufactured, where the design constrains colour shifts and any veining is printed to a standard.

All natural stones are porous, and must be sealed. Depending on the quality of sealer used, stone tiles require resealing every 1 – 15 years. Arch Stone recommends that all natural stone tiles be sealed with a penetrating sealer.

Penetrating sealers soak into the stone, causing very little change to the colour and texture of the stone. Sealers do not make make the stone completely resistant to stains, however it will make it easier to clean and maintain the surface, as well as providing protection from common forms of stone damage, such as staining and efflorescence.

Regular household cleaners should be avoided when cleaning natural stone as they will damage the surface of the stone. Instead, a pH neutral detergent formulated especially for stone should be used with a soft, damp mop or cloth.

Click here to see our range of cleaners for natural stone, including heavy duty cleaners for leaf marks and rust stains.

RETURNS & REFUNDS

If you are not entirely satisfied with your purchase, we're here to help.

Arch Stone commits to the payment claim under the Building & Construction Security of Payment Act 1999 NSW Section 13. A 30% deposit is required for all orders, and remaining balances must be paid in full prior to pick up and/or delivery of goods. Goods remain the property of Arch Stone until full payment has been received.

Please inspect all tiles upon purchase. It is our condition of sale that all breakages and damages must be notified to us in writing within 48 hours of purchase. If you suspect there to be a problem with the tiles you have purchased, please contact us before laying the tiles.

It is each purchaser’s responsibility to ensure that their tiler inspects the tiles prior to laying, and we cannot take responsibility for tiles that have been laid incorrectly or if the incorrect products have been used. Laying constitutes acceptance of the product, and no claims will be accepted once tiles have been laid.

View full Terms and Conditions here

Arch Stone accepts return of defective and incorrectly supplied goods. To be eligible for a return, you must notify Arch Stone in writing within 36 hours of delivery or pickup. Once the goods have been acknowledged as defective, the goods must be returned within 14 days of purchase. Goods must be unused and in the same condition that you received it. Laying and installation of the goods constitutes acceptance of the product and no claims will be entertained.

Returns for all other reasons (change of mind, return of over ordered quantities, etc) are strictly subject to approval at the discretion of Arch Stone. Generally, returns may be approved if:
(a) you have proof of purchase;
(b) goods are returned within 7 days of order date;
(c) goods are unused, in its original packaging and condition that you received it;
(d) goods are in stock and are of current shade or batch; and
(e) goods comply with our supplier’s return policies

Upon return, items will be inspected prior to being approved for a refund. A 30% restocking fee applies to all returns.

If you find that your tiles are chipped or broken upon purchase, please notify us within 36 hours of delivery or pickup. You will be required to provide photos of all damaged tiles. Arch Stone will investigate the claim and replace any damages that are at the fault of Arch Stone.

Please note that chipped tiles can still be used for off-cuts.

Eligible refunds must be made to the same card or bank account from which the original payment was drawn. Refunds can be made in store if the amount is less than $100, otherwise refunds will be made by EFT into the nominated account.